Exchange Policy
Important Update: Please note that items purchased during a sale are not eligible for exchange. All sale purchases are final.
PRODUCT DISCLAIMER
Images on our website are enhanced for presentation purposes. Actual product colors may vary slightly from what you see online.
EXCHANGE
- All exchange must be initiated within 7 days of receiving your order. Items must be new, unused, and in their original condition.
- Pickup will be attempted twice. If the courier is unable to collect the shipment, you will need to return the package to our address.
- Reverse pickup availability depends on the service in your area's pin code.
- Any issues related to quality or quantity must be reported within 24 hours of delivery for prompt resolution.
- Exchange charges of 100 INR will be charged for logistics.
- Gift cards are non-refundable.
EXCHANGE PROCESS
- To initiate an exchange, please submit a request here, along with a clear photo or video of the product defect. Once the exchange is approved, your item will be picked up within 4–5 business days.
- The exchange will be processed after we receive the returned item, and your new order will be shipped.
- Please ensure the product being exchanged is unworn, unused, unwashed, and in the same condition you received it, with all tags still attached.
RETURN & REFUND
- No return or refund will be provided, however you exchange if it meets the exchange criteria.
CANCELLATIONS
- Orders cannot be canceled once they have been shipped. However, if the product qualifies for a exchange, you may exchange it in accordance with our exchange or return policy respectively.
- Refusing to accept the delivery will be treated as a return, and a refund will be processed deducting the logistic fee (i.e. 100 INR).
- Orders can be canceled before shipment by visiting the "My Account" page or contacting customer support.
QUESTIONS
For any inquiries, please contact us at: support@lokaldokan.in
Lokal Dokan is not responsible for any damage caused to the product by the customer.